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KAA Turn Around Time

We value our customer's time and schedules so we make sure their products will be always on time. 




Please be informed that we have a 3 days Turn Around Time period on standard stationery products which starts upon final confirmation of the order.

As for other services, special orders and urgent products kindly inform us in advance.


What is KAA's standard turnaround time?


Turnaround time-also known as production turnaround time-varies by product, ranging from three to ten business days. One-day production turnaround time is also available for some products. You should check the turnaround option for the specific product that interests you. In addition, you should check our site to ensure that your turnaround time will not be impacted by an upcoming holiday.


Turnaround time for your print job begins once your order has been placed and your print-ready files have been attached and approved. If you ordered a proof, your turnaround begins when we receive approval for your proof.


If your job or proof is approved by 1 p.m. , turnaround time begins that business day. For example, a job for three-day turnaround that you approved by 1 p.m. PST (4 p.m. EST) Tuesday will be shipped out to you by end of business Friday.


How is turnaround time determined?


Turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been attached and approved. If you ordered a proof, your turnaround begins calculating when we receive approval for your proof. Turnaround time does not begin upon placement of your order.


If your job or proof is approved by 1 p.m. , turnaround time begins that business day. For example, a job with three-day turnaround that you approved by 1 p.m. Tuesday will be shipped out to you by end of business Friday.


Please note that KAA production facilities are closed Fridays and Holidays. As a result, these days are not considered when calculating turnaround time.

In addition, turnaround time does not include shipping time, and you should allow additional business days for delivery based on the shipping method you selected.


What can delay start of turnaround time?


Turnaround time for your print job begins caculating once your order has been placed and your print-ready files have been attached and approved. If you ordered a proof, your turnaround begins when we receive approval for your proof.

As a result, turnaround time can not begin if:


- Your files haven't been submitted to KAA

- Your files are not print-ready.

- Depending on the item requested, 50% down-payment should be paid first before the production start.

- Approval for your proof (if applicable) has not been received by our team.


We will make every effort to notify you in a timely manner to begin turnaround time for your job. For example, if we identify during preflighting stage that your files are not print-ready, we will send you an "On Hold-Need Artwork" email notification.


Does turnaround time including shipping time?


No. Turnaround time refers to our production turnaround time, which does not include shipping time. In addition, turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins calculating when we receive approval for your proof.


Does KAA guarantee turnaround time?


Yes. KAA Advertising guarantees turnaround time, which is also known as production turnaround time when all requirements have been met by client to begin turnaround time period. While KAA Advertising strives to meet turnaround commitments for every job, production delays may occur.


Cancellation of a job or entire order based on turnaround time is permitted only if the original order clearly states that the job is time sensitive and that if it cannot be shipped by the contracted date, the client does not want us to process the order.


Please note that KAA Advertising assumes no responsibility for shipping delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected arrival date-also known as delivery date-is an estimate only. As a result, KAA can not be held responsible for delivery delays once your job leaves our facility.

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Office No. 1707

Business Bay, Opal Tower

Dubai, UAE

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+971 50 409 2704

+971 4 512 6815

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